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TIMS - FAQ

     
  1. I am planning a trip somewhere in North Carolina? How do I find out if there is a disruption (major crash, construction, flooding, snow and ice, etc.) on a NCDOT maintained roadway?
    • Select the Region, Route (I-40, US421, NC42, etc.), or County you are interested in from the pull down lists found in the middle of the TIMS home page. For smaller routes (secondary roads) select the county that the route is in from the pull down list. This list will show all of the known incidents in that county. If the road you are interested is not listed there then, NCDOT is not aware of any major disruptions on it.
  2. What is the "Special Alert" at the top of the Page?
    • The Special Alert is a report of a major incident that has the possibility of impacting a large amount of traffic traveling in NC. The Special Alert may contain information pertaining to a major accident on a North Carolina Interstate that is anticipated to last for a long period of time, impacts on several roadways due to a weather event, ie – snow or flooding, or it can provide information on active AMBER alerts in NC.
  3. Where are the cameras located and who operates them?
    • www.ncsmartlink.org shows traffic cameras that are operated by NCDOT and by various cities throughout NC. In most cases, NCDOT operates the cameras that are located along North Carolina’s Interstates and major US routes, while cameras located on local roads within the cities are normally operated by the city governments.
  4. Where can I get traffic counts?
    • You may email traffic-count@dot.state.nc.us. Give your full name, city, state and zip code and the location that you would like to have counts for.
  5. How can I get a map of NC and/or individual counties?
    • If you just want to view the map, you can click the button for MAPS along the top bar of the "Traveler Information Management Systems" page or click on www.dot.state.nc.us/planning/statewide/gis/GIS_Mapping.HTML. If you would like a free NC state transportation map call 1-877-DOT-4YOU between 8:00 AM and 5:00 PM and ask that one be sent to you.
  6. Is there a number that I may call to get road information?
    • Yes! You may call "5-1-1" to get the same roadway information as you can on this site as well as information on other modes of transportation, ie.- rail, ferry, public transportation, Virginia’s 511 system, and the NCDOT Customer Service line. You may also call the NCDOT Customer Service directly at I-877-DOT 4YOU between 8:00 AM and 5:00 PM, Monday through Friday to get road condition information.
  7. May I get a list of any/all road closings?
    • Yes! The information can be found on the Traveler Information Management System (TIMS) home page. In the bottom left hand corner of the main page click on "Download all Active Incidents into Excel" for a spreadsheet showing all the active incidents statewide.

  8. What Are Mile Markers (MM)?
    •  
    Mile Markers (abbreviated MM) are the small green signs with white numbers that are located off the shoulder of major highways. Mile Markers are used to help DOT and the public have a reference point along the route. They are located every mile and indicate the number of miles from the beginning of the route in North Carolina to that particular point.

    On North-South routes, zero begins at the furthest point south and increases as you travel to the north. For example on I-95, Mile Marker 0 is located at the NC/SC border and Mile Marker 182 is located at the VA/NC border.

    On East-West routes the milemarkers begin at zero beginning in the west and increase as you travel east. As an example, on I-40, Mile Marker 0 is located at the NC/TN border, and Mile Marker 420 is located in Wilmington, NC. Milemarkers also correspond to Exit Numbers along all interstate routes in NC.

    Mile Marker 296
    near Gorman St. in Raleigh, NC
  9. What types of "events causing severe and unusual congestion" are shown on TIMS?
    • The TIMS system is designed to give travelers information on the types of events that most often cause delays on our highway system. These include major accidents, construction or maintenance projects, and natural disasters that affect road conditions. Information on these types of events are entered by NCDOT field forces with the goal of having the information be as timely, accurate and helpful as possible.

    Please be aware that realistically not each and every event that occurs on the highway system will be shown on TIMS. In the cases of some accidents, NCDOT may not be made aware of the accident as it may be handled by Law Enforcement personnel. As resources and partnerships with other agencies permit, more and different types of events will be added to our system. Similarly recurring delays, such as rush hour congestion, is not feasible to include in the information on TIMS since it is ever changing. AMBER Alerts and evacuation information will also be included on the TIMS system.

  10. What roadways are included in the TIMS system?
    • The list of roads available in the pull-down menu on the TIMS home page contains Interstates, US and NC Routes. These are typically more "major" routes including freeways, divided highways and major connecting roads.

    Smaller neighborhood and rural roads that are owned and maintained by NCDOT are accessible by selecting the county that they are located in. This can be done either by selecting the county name from the pull-down list or by clicking on the map in the appropriate region on the TIMS home page, then clicking on the desired county from that region. These roads are usually given a 4 digit "Secondary Road" or "SR" designation (such as SR 1329 or SR 4005) will be displayed, in addition to the name of the road that most people are familiar with (such as "Leesville Road" or "Kelly Road"). Any known events on a Secondary Road in the selected county will be listed when that county is selected.

  11. What does the "County Alert" represent in the County information?
    • This is similar to the Special Alert, which is found on the TIMS home page. County Alerts, found on each individual county page, will provide information on an incident that is having a significant impact on travel within that area. The county alerts can also provide information on closures/impacts that are not on state maintained roads. So if a city street is closed down, and we are notified, we can input that information into the County Alert field.
  12. When I am looking at incidents what do the colored balls signify?
    • They signify the severity of the incident’s impact on traffic. Red is estimated to be causing two (2) or more miles of backup, Yellow is a causing backups between one (1) and two (2) miles and Green is causing backups less than one (1) mile.
  13. What is an AMBER Alert?
    • An AMBER Alert is the broadcasting of information via radio, TV, and highway signs alerting the public to the abduction of a child in North Carolina. The AMBER Alert provides information, when available, to the public about the characteristics of the abductor, the description of the abductors vehicle, including license plate number, the description of the child that has been abducted, and the last known location that the child was abducted from. When an AMBER Alert is activated, highway signs in NC will direct the public to call 511 to obtain all information that is available about the child abduction. Click here to access information on NC’s AMBER Alert System.
  14. What do the different icons on the maps denote?
      Zoom in to the specific region
      Links to the municipal traffic cameras
      Hover over the camera icon to view live feed from the DOT camera
      Traffic is Clear (55+ MPH) in both directions i.e. Both North / South or East / West directions
      Traffic is Slow (30+ MPH) in both directions i.e. Both North / South or East / West directions
      Traffic is Congested (Less than 30 MPH) in both directions i.e. Both North / South or East / West directions
      Traffic is Clear (55+ MPH) on the West bound highway and Slow (30+ MPH) on the East bound highway
      Traffic is Clear (55+ MPH) on the West bound highway and Congested (Less than 30 MPH) on the East bound highway
      Traffic is Slow (30+ MPH) on the West bound highway and Clear (55+ MPH) on the East bound highway
      Traffic is Congested (Less than 30 MPH) on the West bound highway and Clear (55+ MPH) on the East bound highway
      Traffic is Slow (30+ MPH) on the West bound highway and Congested (Less than 30 MPH) on the East bound highway
      Traffic is Congested (Less than 30 MPH) on the West bound highway and Slow (30+ MPH) on the East bound highway
      No traffic data available for the West bound highway and Clear (55+ MPH) on the East bound highway
      No traffic data available for the West bound highway and Slow (30+ MPH) on the East bound highway
      No traffic data available for the West bound highway and Congested (Less than 30 MPH) on the East bound highway
      Traffic is Clear (55+ MPH) on the West bound highway and no traffic data available for the East bound highway
      Traffic is Slow (30+ MPH) on the West bound highway and no traffic data available for the East bound highway
      Traffic is Congested (Less than 30 MPH) on the West bound highway and no traffic data available for the East bound highway
      Traffic is Clear (55+ MPH) on the North bound highway and Slow (30+ MPH) on the South bound highway
      Traffic is Clear (55+ MPH) on the North bound highway and Congested (Less than 30 MPH) on the South bound highway
      Traffic is Slow (30+ MPH) on the North bound highway and Clear (55+ MPH) on the South bound highway
      Traffic is Congested (Less than 30 MPH) on the North bound highway and Clear (55+ MPH) on the South bound highway
      Traffic is Slow (30+ MPH) on the North bound highway and Congested (Less than 30 MPH) on the South bound highway
      Traffic is Congested (Less than 30 MPH) on the North bound highway and Slow (30+ MPH) on the South bound highway
      No traffic data available for the North bound highway and Clear (55+ MPH) on the South bound highway
      No traffic data available for the North bound highway and Slow (30+ MPH) on the South bound highway
      No traffic data available for the North bound highway and Congested (Less than 30 MPH) on the South bound highway
      Traffic is Clear (55+ MPH) on the North bound highway and no traffic data available for the South bound highway
      Traffic is Slow (30+ MPH) on the North bound highway and no traffic data available for the South bound highway
      Traffic is Congested (Less than 30 MPH) on the North bound highway and no traffic data available for the South bound highway
      No traffic data available for either directions
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